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mbennison
Occasional Member - Level 2

Notification if invoice to invoice capture is rejected?

Does anyone know if when someone emails an invoice to the invoice capture service and they reject the invoice, does the sender received a notification that Concur has rejected the invoice? 

1 Solution
Solution
KevinD
Community Manager
Community Manager

@mbennison I asked this question internally and the sender does not receive a notice. From what I was told, only one contact can receive notice of rejected invoices and it is not the sender. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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View solution in original post

7 REPLIES 7
nikki_leibold
Occasional Member - Level 1

This has been discussed with our capture specialist, and now we do. Originally we didn't so I suggest if you aren't currently receiving them, then you should request it along with what email it should be sent to.

mbennison
Occasional Member - Level 2

Ok, thanks! I know we receive them to an inbox we don't monitor frequently, were you able to set it up to where the person who sent the invoice gets an email notification too? 

Solution
KevinD
Community Manager
Community Manager

@mbennison I asked this question internally and the sender does not receive a notice. From what I was told, only one contact can receive notice of rejected invoices and it is not the sender. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

mbennison
Occasional Member - Level 2

Got it, thank you for confirming!

bkoh974
Occasional Member - Level 2

Hey hi Kevin, just found this post when I was searching for mine, it seems i'm not alone on this.

Will this ever be corrected? improved?

thanks.

KevinD
Community Manager
Community Manager

@bkoh974 That I am not sure of. If you have an enhancement or what we call a solution suggestion, you can submit them through the Support portal. Once your submission is complete, you should receive a reference number. Solution Suggestions must be voted on before they can be implemented. So, once you receive the reference number, feel free to come back here and post it on the Community to promote it and get people to vote on it. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
bkoh974
Occasional Member - Level 2

I have been asking the same question to SAP as well. Do a search on "CAPTURE" and you can see my post.