Invoice duplicate exceptions

[csimon2520]

Often times an invoice will popped saying its a duplicate- after going through all the channels to find the duplicate- there is no record of a duplicate invoice- could this be a rule issue or a similar unique character in the rule that signify this message- even after rekeying the invoice manually it still again comes up as a duplicate, and we are unable to find the duplicate.

Any assistance will be helpful. 

[MelissaS]

Hi! 

Have you searched your Deleted Invoices queue? The duplicate could be there. If not found there, you may want to log a Support ticket so our support team can help research for you.

Also, you may want to consider adding a rule to have the Duplicate flag trigger on 'Save' instead of 'Submit'  so that the message will trigger sooner in the process (before going through approvals).

Thanks!

Missy