Invoice Capture

[lcaron]

We're having troubles tracking rejected invoices in our invoice capture queue. Is there any suggestions on the status of the rejected invoices? We were thinking of adding an extra field that we could flag whether the email has been actioned or not, but there is not this functionality within the tool. 

[MelissaS]

Hi! 

Do you have an exception email address setup in your Capture Admin Setup? If so, all of the rejected/exception invoices would route to that exception email for action/flagging. That way you can track/manage them via your email box opposed to the capture dashboard. 

The only option currently in our Capture dashboard is just to search by status of batch.

Thanks!

Missy

[Azeez567]

Hi Missy,

Thanks for your reply.

At the moment, we do not have an exception e-mail address.  However, I am trying to set up one, but do not know how.  Could you guide me?

[PoojaKumatkar]

Hi @Azeez567 ,

To configure exception email, you must have Invoice configuration administrator (unrestricted) access. 

Navigation: 

Home >> Invoice (under Administration section)  >> Capture Processing Admin >> Other settings tab (Exception Email Address)

[Azeez567]

Thanks a lot.  I will apply the solution that you have suggested.

[PoojaKumatkar]

Hi @Azeez567 ,

Can you please mark solution as accepted so that other members can refer to it if they have similar requirement. 

[Azeez567]

I paid some invoices last week, which I had to manually scan and upload.  How can I get SAP Concur to automatically do this, including coding invoices?  

[jps]

reach out your concur representative asking for the invoice capture functionality