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Occasional Member - Level 3

Inform Users of Data Filled By AI in Invoice Capture

Has anyone run into the problem of errors populating fields and confusing users? Even the wrong vendor has slipped passed multiple reviews on a couple occasions.


Is there any way to turn off the AI function, or at least bring attention to the selection made by AI with highlighting of some sort?


It is like having an employee that is untrainable. At least for our small business, we do not have enough volume of similar invoices to benefit from it.

Community Manager
Community Manager

@DawnM are you using our Invoice Capture service? 


Could you please provide some examples of the errors? 

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Occasional Member - Level 3

@KevinD Yes, we are using Invoice Capture service. It is in that stage that the fields are populated, but not by automation.


The worst is the vendor error. A vendor that this happened with recently was a city park, but there is a couple vendors that it consistently will not recognize due to the placing of the vendor name in the Invoice heading. It will still make a selection, just not the right one.


The GL/Expense code is pretty annoying too. It will often choose the most recent code selected from the previous invoice, which rarely is correct.