How to process credit card statements with credits

[Lou_at_ACE]

We are new to Concur and use Invoice to pay company credit cards.  We post invoices from Concur to Sage Intacct for payment.  The challenge is that we cannot enter credits as line items because the GL Extract process does not process negative amounts!!  I have reviewed a dozen threads on this board that discuss this scenario but the only solution mentioned is to process the credits manually, but with no particulars on how to accomplish that.  Can anyone share a step by step procedure for how to process CC credits or credit memos from Concur Invoice to an ERP for payment?  Thanks.

[KevinD]

@Lou_at_ACE possibly there aren't that many people using Concur Invoice the way you are and along with Sage Intaact. I would suggest requesting to join the Admin Group and post your question there. This forum tends to be trafficked more by end users and not those who would work with ERPs and the administrative side of SAP Concur.