Failed invoice ACH payment

[DMicu]

Hello,

I hope that someone might be able to help with the issue of a failed invoice payment...

We submitted an invoice for payment in Concur and, although the vendor set up and banking looks correct, the payment failed, and we received the following message: "Failure Reason: No Funding Account could be found for the Request"

Did anyone encounter a similar issue and how was it solved? (not looking for issuing a check instead answer :))

Thank you,

Diana

[KevinD]

@DMicu what is the name of the payment request that failed out. 

Also on a side note. I went into your site and I was doin a search for your profile in the Acting as other user field, as I started typing the first name that came up was my own. So, I searched for my name and there is a test user with my name. I did training for your company back in 2011. 🙂

Anyway, let me know the name of the Invoice so I can look at it, please.