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DMicu
Occasional Member - Level 2

Failed invoice ACH payment

Hello,

 

I hope that someone might be able to help with the issue of a failed invoice payment...

We submitted an invoice for payment in Concur and, although the vendor set up and banking looks correct, the payment failed, and we received the following message: "Failure Reason: No Funding Account could be found for the Request"

 

Did anyone encounter a similar issue and how was it solved? (not looking for issuing a check instead answer :))

 

Thank you,

Diana

 

4 REPLIES 4
KevinD
Community Manager
Community Manager

@DMicu what is the name of the payment request that failed out. 

 

Also on a side note. I went into your site and I was doing a search for your profile in the Acting as other user field, as I started typing the first name that came up was my own. So, I searched for my name and there is a test user with my name. I did training for your company back in 2011. 🙂

 

Anyway, let me know the name of the Invoice so I can look at it, please. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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nmagalhaes
Occasional Member - Level 3

Hello. 

I am having the same issue.  The vendor is set up correctly. The invoice name is Cadence FKA Future Facilities, invoice number 90171971. 

Thank you,

Nancy

 

KevinD
Community Manager
Community Manager

@nmagalhaes actually...the vendor wasn't quite set up correctly. In looking at the Vendor details, they are set as Client for the Payment Method, not ACH. That is why you are having the issue. You'll need to update the vendor details. See my screenshot showing Client as the pay method. 🙂

 

KevinD_0-1714757866270.png

 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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DMicu
Occasional Member - Level 2

Hi Kevin,

Sorry, I was so busy I didn't have time to check any replies. We figured it out.

Thank you,

Diana