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We sending Purchase Orders and Purchase Receips into Concur, we have had issue with errors but getting better. My current need is
"Error Code: 1001; Error Message: The External ID is missing or invalid. "This is basically, PO#-PO_LINE#", data looks okay to me
200,644481,644481-72,937737,937737-72,,1,2020-02-06,,,,,,,,,,,,,,,,,,,,,
Thanks is Advance
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Hi @GodfreyC
Thanks for posting! Have you created a support ticket for this issue? Our support teams should be able to look into this for you.
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We did but taking long was thinking someone might have experienced the same problem.
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I see. Well, good thinking to check with the community! I look forward to hearing from our members who might have experienced this as well.
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Hi! The policy external ID is unique to your PO Policy. Please contact support to get that information as you would not have access to the policy on your side. Thanks!
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@MelissaS i figured it out on where to look for policy external ID. just for other facing the issue - Open the Policy setup which is currently active for your group config, scroll down to the last, you will see the external ID details.
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Hi GodfreyC,
Thanks for posting here. Could you please let me know how you got this error fixed?
Looking forward to hearing from you.
Thanks,
Champa