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All,
I'm seeing this Concur/system-generated exception in the invoice audit trail:
"System, Concur - Exception - This invoice is "self-approved" please review, this means you created the request and you are approving. The invoice requires your supervisor to approve."
Now the same invoice was submitted by the Requestor and manually approved by the requestor's Supervisor - so it was indeed approved appropriately - this manual submission step and approval step are also included in the same invoice audit trail.
Since the invoice was correctly approved by the Supervisor, does anyone know why the system-generated exception is also showing up in the audit trail?
Thanks so much for any input or responses -
James.
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@jryan03 and you are 100% certain the requestor did not approve the invoice? I'm asking because if the workflow is set up to require the supervisor's approval as well, a user can approve their own invoice then have it move to the next approval step.