cancel
Showing results for 
Search instead for 
Did you mean: 
TR01
Occasional Member - Level 1

Best Practice to cancel a submitted invoice

TR01_0-1625772148808.pngHow to reverse a submitted invoice other then entering a duplicate with all amounts as negative value?

1 Solution
Solution
KevinD
Community Manager
Community Manager

@TR01 has the invoice in question been fully approved? If not, I'm fairly certain you can either recall it if you need to make changes or delete the invoice as you can see in the screenshot you provided. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

6 REPLIES 6
Solution
KevinD
Community Manager
Community Manager

@TR01 has the invoice in question been fully approved? If not, I'm fairly certain you can either recall it if you need to make changes or delete the invoice as you can see in the screenshot you provided. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
agoswamiP2
Occasional Member - Level 2

Hello, I also want to delete an invoice because it was a duplicate...but..my "delete invoice" option is grayed out. How do I un-gray it or is there another way to delete an invoice that has been approved and and also has had a payment voided? 

KevinD
Community Manager
Community Manager

@agoswamiP2 Someone with the Invoice Processor role would need to take care of this for you. So, whomever is giving your submitted invoices final approval, is the person to contact.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
agoswamiP2
Occasional Member - Level 2

Thank you Kevin, yes, I have been working with that person, but she doesn't know how to delete/void an invoice that has been approved and also payment submitted but then the payment was voided. It was voided because it was a duplicate payment on a duplicate invoice. So, we voided the duplicate payment. Now, we want to void/delete the duplicate invoice. We do not want it to appear in the "request aging" open Ap report anymore. How does the processor do this? She doesn't know how. Thank you!

KevinD
Community Manager
Community Manager

@agoswamiP2 what is the name of the Invoice and Invoice number? I'll take a look, but not sure if this is possible. I'll have to do a little looking around.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
agoswamiP2
Occasional Member - Level 2

Thank you! here is the info on one of the many duplicate invoices that we need deleted. Since it is a duplicate invoice, you will find two in our system, so the request ID will help you distinguish between the good one and the bad one.

Supplier NameRequest NameRequest IDSupplier Invoice Number
44 NEW ENGLAND MANAGEMENT COSCT Hotels08461D16DE5A4C6D8296HIE073018