We are planning to go live with Invoice in July. We are facing challenges with the reporting:
Does anyone have similar challenges? Would you be interested in forming a group to exchange stories, gotchas, lessons learned?
Thank you for posting!
A knowledge sharing group is a great use of this new digital space. We do have some different reporting tool options, so you may want to clarify you are looking for other users of Analytics (our newer reporting product) or Intelligence. I look forward to learn what some of our other community members are doing. You can also find more information on both tools on our Concur Training platform.
Thanks for your response. Which options do I currently have for Concur Invoice Management reporting? Where can I access training materials?
We are in process of rolling out Invoice as well and the business units have asked about gaining access to reports on their invoices approved, etc. So if I am reading the chain correctly, we will have to grant access to Intelligence for Managers, etc you want to get dashboards or reports from Concur Invoice? I believe those are individual licenses as an add-on, correct? Or are the 30 or so delivered reports separate from Intelligence?
Thanks for the info!
We went live in the fall of 2018 with one of our policies (companies), and the reporting users I support have also struggled with creating reports, as well as having Concur create custom reports on our behalf. I hope you have found some guidance and/or resolution to your issues.
For creating reports, we find the documentation to be a weak, often not providing much guidance on where the data "lives" in the warehouse nor on how to build reports using Cognos. Lack of training beyond their documentation has been practically unavailable without a lot of "noise" sent up the sales channels. In the end, we requested a custom report from Concur, for which we were willing to pay, only to find out that the data we need in the report (the same data that displays in the UI on a single screen) is not available in the warehouse. Instead, our only option to satisfy our auditors is to take screen shots from the Invoice detail screen and print it to pdf. Even with training and reading the documentation, we find reporting to be incredibly difficult in Concur.
I know I just went on a rant, and I'm slightly sorry for that - if you do find any useful resources for reporting, please post them for the rest of us, and I will do the same.
Small clarification for you...all those designated as Invoice approvers and Expense report approvers should have access to Cognos as a BI Manager. This does not use a Cognos licensed role and gives them access to see data for their direct and indirect reports.