delegate photo capture issue

[hertz]

I have a delegate to perform my expense reconciliation and when she takes photos of the receipts under act as another user (me) the receipts never come through so she can attach them. If she logs in as herself and takes a picture the receipts show up in her file . Does someone know how to fix the issue of them not loading into act as another user. 

[cjmarimo]

Hello @hertz 

You could try several things:

        -Your delegate cleans the Concur cache on their mobile device.
        -Your delegate reinstalls the app on their mobile device.
        -Try with a different delegate.

If none of these work for you, talk to your company's Concur administrator to open a case on the Concur support website.

BR,

cj

[KevinD]

@hertz So, your delegate is using the mobile app to do this? I just did a test and my image was processing for couple minutes, so I backed out of Act As then went back in and the image was there. I think someone else posted that they were have an issue with ExpenseIt, so there might be some sort of known issue happening for some users.

As a workaround, your delegate could take a picture of the receipt and email it to receipts@concur.com and put your email in the subject line. This will work if the delegate sends the image from her SAP Concur verified email and uses your verified email as the subject line.