Unassigned Invoices

LPow0609 · ‎Aug 13, 2026

Hello! I'm hoping that someone can tell me why some of the invoices that I verify immediately go to Unassigned Invoices, even though I am assigned as the invoice owner for all vendors. I am the AP Admin and have only been using Concur to verify/process invoices for a couple of months. My manager and I have tried everything that we know to do to prevent this from happening. Is there something that we are missing? Thanks!

KevinD · ‎Aug 13, 2026

@LPow0609 can you provide a few examples of these unassigned invoices that you feel you should have assigned to you, please? Just the invoice name should suffice for me to find them.

Thank you,
Kevin
SAP Concur Community Manager
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breanna_janzen · ‎Sep 30, 2026

Hi there! We are having the same issue and came here to see if there was a solution or update that was causing this. Did you ever get a solution to this? It seems to be happening quite often for us and it creates a lot of extra work. Thanks!

KevinD · ‎Sep 30, 2026

@breanna_janzen can you provide a few more details please? For example, are you using Invoice Capture? Have you assigned vendors to Invoice users? Stuff like that.

I'll await your reply.

Thank you,
Kevin
SAP Concur Community Manager
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samasuraj

Hi @LPow0609

Topic: Unassigned Invoices

Please check the below. Hope this helps.

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Recommended Resolution – Step by Step

Vendor Configuration: Verify the correct Invoice Owner is assigned to each affected vendor.
Invoice Ownership: Check whether the unassigned invoice references the correct vendor ID.
Assignment Rules: Review automatic invoice routing and ownership rules.
User Permissions: Confirm the Invoice Owner has the required permissions and group access.
Duplicate Vendors: Check for duplicate vendor records with different ownership settings.
Retest: Correct the configuration and verify that new invoices are assigned automatically.

Root Cause: Vendor mapping, invoice assignment rules, or user permissions.

Recommendation: Compare one successfully assigned invoice with one unassigned invoice. If all settings match, raise an SAP Concur Support ticket with the affected invoice IDs.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant