Purchase Requests not Routing for Approval

amandamaier

We have our purchase request workflow setup to go to cost center owners for approval before going to the processor. At the beginning of April we noticed, by accident, that they were not all getting approved before going to the processor que. We are not sure when it broke, since our normal procedures are not to verify the audit log before continuing with our process.

Concur support has determined that this bug will not be fixed at this time. So we have no way to get our purchase requests approved within the system. We cannot be the only client that is experiencing this issue.

Is anyone else experiencing this? And if so, how are you handling it? The only solution we have come up with, is emailing the approvers and then manually attaching the email to the purchase request for tracking purposes.

KevinD

@amandamaier are none of them getting approved by cost center owners or are some going to the Cost Center owners?

What is the name of the workflow you are using for the Purchase Requests?

Do you have a couple of Purchase Request examples I can look at? I'm not saying I will find anything, but just want to take a look. 🙂

Thank you,
Kevin
SAP Concur Community Manager
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amandamaier

It is hit or miss. We have some that aren't going to the approvers at all. And then others that are going to the first approver but not the second. And then some that work.