AlexPG
Occasional Member - Level 2

Invoices screen not scaled correctly due to new sidebar.

Thanks to the unwanted, and unneeded sidebar. The invoice screen is now too big to display all at once. And the very edge is cut off.

AlexPG_0-1763765694813.png

Please let us go back. As someone with tendonitis the extra clicks really add up by the end of the day.

 

12 REPLIES 12
anthonyb_KT13
Occasional Member - Level 1

I am also seeing this.
Staff requesting what the fix is.

 

CKIEFER
Occasional Member - Level 2

Same issue here.  Lots of frustrated users complaining to us.  Seems like a bug that somehow wasn't caught during Concur's testing?  Please let us know when this will be resolved.

KevinD
Community Manager
Community Manager

@AlexPG My screen isn't cut off (see below). Could you take a screenshot of your entire screen, please and provide it? 

 

KevinD_0-1764024079217.png

 


Thank you,
Kevin
SAP Concur Community Manager
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AlexPG
Occasional Member - Level 2

Oh weird, now the requests are cut off and the invoices are fine.

Honestly, just make the sidebar optional, let us choose the top bar again.

 

AlexPG_0-1764024299781.png

 

AlexPG
Occasional Member - Level 2

and invoices is doing it again

AlexPG_0-1764101429556.png

 

jeng
New Member - Level 1

Our department is also having this issue when looking at invoices.  The far right is cut off where you are unable to see all of the button options.  

QQ0487
Occasional Member - Level 1

We are experiencing the same issue. At 100% display scaling, everything worked fine before the update, but after the update, the buttons on the edges often fail to display properly. We have to refresh the page for them to appear. I really want to know who made this garbage system???

QQ0487_0-1764126943257.png

 

CWOODING
New Member - Level 2

Prior to the "fix" of adding the horizontal scrolling bar at the bottom of the screen, I was able to use the CTRL button with my mouse's scroll wheel to zoom in and out of the screen, allowing for both the text to increase size and the page to readjust so that all options were visible on the same screen. Once they added the horizontal bar, the mouse scroll wheel hack was broken.

AlexPG
Occasional Member - Level 2

I can't believe they thought that adding the sideways-scroll bar was appropriate. It should be auto scaling to the monitor's resolution, like every other website.

Seriously they should just roll back the change. I hate this program.

CWOODING
New Member - Level 2

In my Support Ticket, I had mentioned that my team processes hundreds, sometimes thousands, of invoices a day and that the horizontal scroll bar has just added more steps to our process, making it inefficient. They replied that I should hop on a different Concur site and submit an Improvement Request.

JanetMau
Occasional Member - Level 2

I am also not able to see all the line items in the itemized section.  No matter how big I make that section, I only see the first two line itemizations.  Very frustrating as well.

 
 

 

 

 

 

MelGreaves
Occasional Member - Level 2

This is affecting our 3500+ users as well, but not only in invoices, expenses and requests are impacted too. im getting yelled at a lot