Invoices not Appearing in Integration Queue FROM Concur UAT for certain user

[dan_woodnutt]

My user on the concursolutions.com website in UAT is able to use invoice capture to see incoming emails with invoices and Verify them. The state history is all successful on these invoices. I am expecting the processed invoice to appear in the integration queue to consume in a BTP iFlow. Which I am calling the API for to get invoices. But they do not appear. There is another user for our company who is an administrator. His approved invoices appear in the integration queue. But mine do not. We believe the permissions for my user is sufficient.

Steps to Reproduce

1) Send email with invoice attached to [email protected].

2) Go to concursolutions.com and login as user

3) Go to invoice capture screen, and selected the email that I sent and click verification

4) View the email in new screen and click submit to approve email.

5) Go to invoice capture screen and verify that it is PROCESSED status.

6) Wait for 10mins

7) In BTP in my iFlow call the https://us2.api.concursolutions.com/financialintegration/fi/v4/companies/transactiontypes/invoice/t… end point with our UAT access token. The return payload has no new invoices

[KevinD]

@dan_woodnutt I'm trying to look up your profile to take a look at your site settings and your permissions, but I'm not finding it. Can you private message me the following: your username to sign in to SAP Concur, the profile you are using for UAT and the name of the other profile you referred to. I only found one site with your company name, but your name is not listed, so I'm not sure where to look. 

Be sure to send the requested information in a private message for privacy purposes. 

[KevinD · Accepted solution]

@dan_woodnutt my API contact told me that you should submit a help ticket to Concur Support for this.