Invoice exception issue

efloresca · ‎Dec 20, 2024

We have tried reassigning and fixing the totals, but the totals match from what we can see. Please help on how to clear this exception.

Invoice# IN-0000028042

Invoice date 12/6/24

Invoice amount: $10,710.16

Request Total: $10,710.16

Itemized Total: $10,710.16

KevinD

@efloresca were you able to get this resolved?

Thank you,
Kevin
SAP Concur Community Manager
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efloresca

Not yet Kevin. Please advise.

PoojaKumatkar

Hi @efloresca ,

This is Concur's standard audit rule which is written on payment request submit event. Meaning, if Invoice total amount and request total amount is matching then at the time of invoice submission system will evaluate the conditions. If conditions matches, then exception msg will disappear and user would be able to submit their invoice.

In your case since amount is matching there won't be any issue. Please assign this invoice the associated invoice owner and ask to submit invoice. It will get successfully submitted.

If this answers your query, then please mark solution as accepted.

Thanks!
Regards,
Pooja