Invoice approver not getting notified

[benscanlan]

Hello,

We're currently having a problem where one of our invoice approvers is not getting notified by email when there is an invoice awaiting their approval in the system. They have the below settings on which replicates someone elses (who does get the email notifications), and we're unsure why they do not get the email. They have checked junk/spam mail and nothing in there and also verified their email address so it is not making sense why they do not get an email to say there is an invoice awaiting their approval.

Any help on this would be greatly appreciated!

Thanks

[benscanlan]

Hi, I'm still having the below issue - has anyone had the same or know of anything that may be able fix this?

Our system admin doesn't know what is going on either.

Thanks

[KevinD]

@benscanlan can you send me a private message with the full name of the employee please? That way I can take a look at their profile. 

I've not come across this issue before as the email notifications are pretty consistent.