Invoice - Request Items, spinning wheel just keep spinning

[anthonyb_KT13]

Problems today with the invoice Purchase Request functionality.

I keep getting the spinning wheel which goes on and on and on.

Sometimes get an error message

sometimes it eventually works out

any ideas ?

[PoojaKumatkar]

Hi @anthonyb_KT13 ,

May i know whether this is happening for a particular field? or entire PR item form?

Can you please provide a screenshot as well.

[anthonyb_KT13]

Pooja,

This morning i think it was subforms as I saw more than one spinning wheel - the whole form was blocked until it stopped.

Now it is just one spinner, but again the whole form is greyed out until i stops.

It is stopping now after say 60seconds and allowing interaction.

but 60seconds is long load time for page.

/A

[PoojaKumatkar]

Hi @anthonyb_KT13 ,

1. Is this happening only with you or other employees too? Can you check with one of the colleague and confirm. 

Possible that this issue might be for entire site OR could be happening with you only.

2. Are you trying to copy existing PR and modifying it OR creating new PR? 

[anthonyb_KT13]

This continues 

[KevinD]

@anthonyb_KT13 I just went into your site and launched the page with no issue. Did you try clearing your browser cache? 

[anthonyb_KT13]

It is happening with others too

This is just when trying to open the page from the main menu.

selecting >>Request>Request items

Then it starts to spin

(I tried to upload photo but the forum website keeps showing error messages - captcha issues I think)

[PoojaKumatkar]

Hi @anthonyb_KT13 ,

Can you check my private msg and respond. 

[PoojaKumatkar]

Hi @anthonyb_KT13,

Let's take Kevin's help. @KevinD - Can you please help here to check. For his site, entire purchase request screen is not loading. Also, there is no internet issue.