ERRORS: Importing Purchase Orders and Purchase Receipts into Concur

[GodfreyC]

We sending Purchase Orders and Purchase Receips into Concur, we have had issue with errors but getting better. My current need is

"Error Code: 1001; Error Message: The External ID is missing or invalid. "This is basically, PO#-PO_LINE#", data looks okay to me

200,644481,644481-72,937737,937737-72,,1,2020-02-06,,,,,,,,,,,,,,,,,,,,,

Thanks is Advance

[AshleyB]

Hi @GodfreyC

Thanks for posting! Have you created a support ticket for this issue? Our support teams should be able to look into this for you. 

[GodfreyC]

We did but taking long was thinking someone might have experienced the same problem.

[AshleyB]

I see. Well, good thinking to check with the community! I look forward to hearing from our members who might have experienced this as well. 

[Karthikhemadri]

Hi @AshleyB or @GodfreyC 

can you provide how we can get the policy external ID to import PO's.

[MelissaS]

Hi! The policy external ID is unique to your PO Policy. Please contact support to get that information as you would not have access to the policy on your side.  Thanks! 

[Karthikhemadri]

@MelissaS i figured it out on where to look for policy external ID. just for other facing the issue - Open the Policy setup which is currently active for your group config, scroll down to the last, you will see the external ID details.

[champa]

Hi GodfreyC,

Thanks for posting here. Could you please let me know how you got this error fixed?

Looking forward to hearing from you.

Thanks,

Champa