Concur operating really slowly

[nrikaloska]

So many staff at work are complaining about how slowly Concur is operating, even though the status shows as green, I wanted to see if any other companies were experiencing the same issue?

Thanks 

[cjmarimo]

Hello @nrikaloska ,

Yes, it’s an issue that can affect multiple users even if the status shows green. It is usually caused by system load, network issues, or background processes. I recommend trying a different browser/clearing cache, checking with IT, and if it persists, having the Concur administrator open a support ticket.

🟣 ✔️ I hope this is helpful!

Best Regards,

CJ

[samasuraj]

Hi @nrikaloska 

Topic: Concur operating really slowly

Please check the below. Hope this helps.

-----

A few troubleshooting steps:

1. Identify whether the issue affects Expense, Invoice, Travel, or all modules.
2. Compare performance using different browsers and with or without the corporate VPN, where permitted.
3. Record the approximate response times, timestamps, and affected user locations.
4. Review Concur Open for any regional or service-specific incidents.
5. Raise a support case with SAP Concur, including the affected data center and performance evidence.

Since multiple employees are experiencing the issue, I would recommend escalating it to SAP Concur Support even if the service dashboard remains green.

Thanks & Regards

--

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant