Approval Flow Issues

[pbur]

I have had a few invoices going to the wrong approver and not the designated approver that is set up in the Budget Configuration.  Has anyone else had issues with this over the past 2 days? 

[KevinD]

@pbur this wasn't happening previously? Which approvers did the Invoices go to? The users default Invoice approver or someone else?

[pbur]

Hi Kevin,   

This was not happening previously.  The invoices ended up going to our Engineering Budget Approver and not the Budget Approver that is set up in our Budget Configuration.  When I pulled up the invoice and looked at the Approval Flow, things have changed.  This is from one of the invoices that was just put in Concur where the Approvers are now missing. 

Here is one from the beginning of the month for the same vendor that shows the Approval Flow correct. 

This just started maybe a day or two ago.  I was researching other invoices that I entered and they all seem to be missing the proper approval flows now.  Not sure what happened to cause this. 

Thank you, 

Pam

[KevinD · Accepted solution]

@pbur I would suggest submitting a help ticket to Concur Support so they an look into it. 

[pbur]

Thank you for your help.  We have submitted a Support Ticket.    Have a wonderful day!