We have been implemented Concur Invoice for a little over a year now, but we are still facing a lot of end user problems. Most of them get caught by either our Back Office or Back Office Manager. We would like to see if more details from the Audit Trail are reportable, such as Header Field Value Change (Old:New) and Line Item Field Value Change (Old:New). This will help us find the pain points from end users and Back Office, so we can retrain the corporation.
At the very least, we'd love reporting on the time lapse between Back Office Approval and Back Office Approval Manager.
Thanks for sharing your experience, PaoVargas. We look forward to hearing what everyone's audit trail process looks like.