refund airfare and exception message

[eesulfur]

Hello, 

I got the airfare refund on my account and recently I purchased an item so I got two expenses in the report. 

When I tried to submit the report, it showed an exception message saying that this report has a net credit amount of credit card transactions, please hold the credit until you have credit card charges to offset.

This is my first time with the transaction cancellation so could you let me know what to do on my end?

Thank you!

[KevinD · Accepted solution]

@eesulfur if your expense report is showing a negative total, you cannot submit it. You need to incur more business expenses and then add them to this report until the total is above zero. This a rule your company has implemented. 

[cgdavis75]

@KevinD - I'm experiencing the same thing. I have 2 separate charges which have been refunded. I added the receipts to show the refunded amount, however I cannot remove the exception. You mentioned needing to add more business expenses to the report until the total is above zero, but what if I do not have any additional expenses for the month to add? How do I clear the exception so that I can submit the report?

[KevinD]

@cgdavis75 I see you have a report for July. Currently the report has an amount total above zero. I also see one credit from The Nines with a -$62.54 amount. Since the current total of your July report is $463.51, you should be able to add the credit from The Nines without any issue. The amount of your report will still be above zero. 

So, you should be all good to eventually submit the July report.

Remember, yellow Alerts are only reminders/warnings, they do not prevent report submission.

[eesulfur]

@KevinD Thank you! 

[DCM]

Hello, I have a similar problem. I booked a flight for the 11th of April 2024, did not use the flight (the meeting was cancelled), submitted an expense report for the flight on the 12th of April 2024 for the full costs of the flight and got the full costs of the flight approved on the 14th of April.

On the 24th of June 2024 I got a refund (with some expenses for handling the refund).

But I can't submit the refund because of an exception. And the original expense report has already been approved and processed.

So I am stuck.

What should I do?