"You are currently not set up to use any Concur products. "

[oraaaa]

Hello , 

It always shows "You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance." in my Concur, while  the concur administrator said there's nothing wrong with my account. 

Account: ora.xin@adidas.com

Please help me solve this problem. Thanks.

[KevinD]

@oraaaa if you could do me a favor and provide screenshots of your entire screen, that might help me assist you. I did look at your profile and you are setup to use Concur Expense. 

If you could provide a screenshot of the SAP Concur Sign in screen and one of the entire screen when you receive the message about not being set up to use any Concur products, that would be great. 

[oraaaa]

Hi Kevin, thanks for reply.  Screenshot Link: https://ibb.co/P56gcw0 

[KevinD]

@oraaaa thank you for this, but I need a screenshot of your entire screen. I want to see the URL that shows in the browser window. See my example below. 

[oraaaa]

Hi Kevin

Here comes full screenshot, thanks.

[KevinD · Accepted solution]

@oraaaa I am not sure what the issue is. You will need to request your SAP Concur Administrator submit a ticket to SAP Concur Support for this issue. I didn't see anything on your profile that would indicate there was an issue.