Showing results for 
Search instead for 
Did you mean: 
Occasional Member - Level 2

mismatched amounts due to Canada USD



I got my expense report returned due to mismatched amounts.

I have reached out to the conference organization since these expenses were for the conference registration/membership and they said it is because their bank is based in Canada.

So some fees are charged but not entered into my invoice or receipts.


I have reached out to my company's concur help desk but no response so I decided to ask for help here.


What should I do?


Thank you!

Community Manager
Community Manager

@eesulfur I would use the Comment field on each expense to say that the extra amounts are from bank fees and that is why they are not included on the invoice/receipt. You can also reach out directly to the person who returned the report. Their name is right in the Comment they left. Explain to them the situation.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.