issue with receipt

vjkur282 · ‎Sep 16, 2022

I have not got 4 emails stating that my July expense receipt is not attached which is not accurate. it was submitted the first time as well. i resubmitted it yesterday. I don't know why I keep receiving email from

EmailReminderService@concursolutions.com

The following 1 expense report(s) have outstanding receipts. Please submit your receipt package as soon as possible.
Expense Reports

Submit Date	Report Name	Report Total
8/6/2022	July Expenses (07/01/2022)	569.49 USD

Its kind of a deadlock because I am not able to speak to anyone in Concur to sort this out. Can someone provide me a number to call to get this resolved?

My contact number is 301.278.6433

Regards

Vivin Kuriakose

KevinD · ‎Sep 16, 2022

@vjkur282 from looking at the Audit Trail of the report, it shows you uploaded receipts on September 15th. I did see final approval was given so I would give it a couple of more days to see if it changes from Holding Payment.

Thank you,
Kevin
SAP Concur Community Manager
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vjkur282 · ‎Sep 20, 2022

Hello Kevin

I still see no changes and its still sending me emails asking to submit a receipt. I don't know how to resolve this. Is there someone that can help escalate this? Is there an number or email to whom I can escalate this to?