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Occasional Member - Level 2

iPhone receipt images

I have recently noticed that receipt images taken on iPhone with the ".heic" file extension will not upload in the new IU.  I have tried saving the images as ".jgp" and still will not upload.  How can users upload these images into their report?

Occasional Member - Level 3

Acceptable formats for receipts emailed to Concur Expense are .png, .jpg, .jpeg, .pdf, .html, .tif or .tiff. For receipts uploaded via a mobile device, the acceptable formats are jpg., jpeg. and pdf. The system only allows a maximum file size of 5MB.

Community Manager
Community Manager

@msellers Here is an article that will help: Changing iPhone Default Image Format

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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