cancel
Showing results for 
Search instead for 
Did you mean: 
miann
New Member - Level 2

Re: iPhone App Constantly reports Device Offline

For reference I still get this error when airplane mode is on, but WIFI is still on. Turning airplane mode off fixes the issue, but it should not matter as wifi is on. Samsung A8, most current version of Concur. 

 

Use this a lot during COVID as there is no cell coverage at my home and Wifi calling sometimes fails after a few days and you have to go back to cell coverage (40 min drive) to turn wifi calling back on. Also saves battery as the phone is not constantly looking for a tower.

AnnaDizo
SAP Concur Employee
SAP Concur Employee

Re: iPhone App Constantly reports Device Offline

Hi @miann ,

 

Good day!

 

Just checking if you are still getting this device offline message in the Concur app? If yes, Kindly open a Support Case if you do have an access, if not, kindly reach out to your Concur Administrator to open a  case on your behalf so our mobile Support Team can further assist on this issue.

 

Thank you.

 

AnnaDizo

SAP Concur Support

rlhawkins2005
New Member - Level 2

Re: iPhone App Constantly reports Device Offline

I am having this issue on iphone and my personal android.  I have cell service and also occuring at home with wifi.  I have version 9.86.0

AnnaDizo
SAP Concur Employee
SAP Concur Employee

Re: iPhone App Constantly reports Device Offline

Hi @rlhawkins2005 ,

 

Good day and apologies for the delay.

 

Are you still getting this device offline issue? In case, kindly try to uninstall and reinstall the app on your device and monitor. Also kindy check when specifically does the message appears? For example, you were doing something in the app and then need to go away when you open the app does the device offline message appear?

 

If same scenario happens after uninstall/resintall, kindly reach out to your Concur Admin so they can create a Support Case in you behalf. We will have a mobile Support Engineer assist you further.

 

Regards,

 

AnnaDizo

SAP Concur Support

chkipp
New Member - Level 1

Re: iPhone App Constantly reports Device Offline

Current issue with Samsung 10 note.

 

Had same issue with samsung 8.

 

This is an ongoing issue with mobile app whether on wifi or mobile data.

 

Ipad has same problem.

 

Have uninstalled and reinstalled multiple times on these devices, didn't fix it.

 

Concur needs to fix it !