expense report not refunded

[renou1]

hello, my expense report is approved and paid but I still do not have the payment in my bank account.
What should I do to get the refund?

admin Concur said:

we won't really be able to tell you where your payment is. Best thing I can suggest is to reach out to either your Finance or Accounting Departments as they are usually in charge of reimbursements. They should be able to look into it for you.

HRconnect answer:

We, Payroll, do not pay telecommuting internet reimbursement. That is to say we don't even have the amount to reimburse, only Concur can do it.

it's going crazy

[Nancyagfa]

Your admin can look at the batch files and see when it paid to the bank and the last 4 digits of your account for you to verify.  The batch file and payment details will show the date it paid to the bank, routing # and your last 4 digits.  They can also see if for some reason your bank account failed.  Have them check again.

[KevinD]

@renou1 if your company doesn't pay internet reimbursement, then your report should not have even gone through the entire approval process. It should have been returned. 

SAP Concur does make payments on behalf of our customers who use our Concur Pay feature, but the payments are only made on fully approved reports. So, in this case, your report was approved by people at your company, the onus is on them to correct the issue if you should not be allowed reimbursement for internet. 

And as far as the amount to reimburse, when SAP Concur makes payments to bank accounts, it comes from your company's designated bank account, not from SAP Concur.

I would reach back out to HRConnect and ask them why your report was fully approved if internet reimbursements are not allowed.