email receipt@concur.com not showing up

nsc2300 · ‎Dec 6, 2022

I have sent numerous emails from my verified email to receipts@concur.com & receipts@concursolutions.com. I see none of them in my available reciepts. I have logged in and out and refreshed the page. The last receipt I see is from a month ago! Please help!

AmyATC · ‎Dec 6, 2022

I'm seeing this as well. It either never gets there, or talks half a day to get into the cue. With the old interface it would be within minutes. Before the change sometimes the length of the subject line in the email would affect it showing up, usually for airline tickets

KevinD · ‎Dec 7, 2022

@nsc2300 what day did you try and email in your receipts and can you provide me one of the dates on the receipt, please?

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

brucefos · ‎Dec 7, 2022

I have this exact issue. I tried today and have forwarded at least 6 receipts using both of my verified email addresses. None of them are showing up. The date on one receipt is Jun 26, 2022.