e-receipt but no corresponding corporate card tran...

jzwier · ‎Aug 24, 2020

Hi,

I have a few expenses from March where I am getting an exception that I cannot clear:

I have waited 5 months for the card transation to be available, obviously it's not going to get here. I can see that the charges did successfully go to my corporate card (AMEX) on the statement, and the vendor e-receipts are there. My company keeps sending me to AMEX to resolve, and AMEX keeps sending me back to my company.

Help?

KevinD · ‎Aug 24, 2020

@jzwier has your company's card administrator checked to see if the transaction was hidden for some reason? This could be the issue. That's the first thing I would suggest.

Give that a go and let me know if the issue was resolved or not. There are some workarounds, but let's try this first.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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jzwier · ‎Sep 1, 2020

My company is incredibly unhelpful in terms of Concur support - I am not sure even our support number knows who our administrator is (we are a 300,000 person company). Any suggestions on how I can find out who the right person is? Maybe somewhere it is hidden in the system?

KevinD · ‎Sep 1, 2020

@jzwier Wow! That's a large company. Unfortunately, there isn't a way to find the person.

If you can send me your company's full name, I can go in and see who has the Credit Card Admin permission and then send you some names.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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jzwier · ‎Sep 1, 2020

Thanks - I'm at Cognizant Technology Solutions. See if there is a US-based contact...

KevinD · ‎Sep 1, 2020

@jzwier Can you provide me with your first and last name please? I need to confirm I have the correct Cognizant site.

Btw...I did training for Cognizant some years back. 🙂

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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jzwier · ‎Sep 8, 2020

My full name is Jeff Zwier

The expense support team is telling me to delete the e-receipts for the transactions and that will let me submit. Is that even possible?

KevinD · ‎Sep 11, 2020

@jzwier deleting e-receipts is possible, unless someone at your company turned this option off. I believe the default setting is to allow e-receipts to be deleted, so give it a try and let me know if it works.

BTW...I will be on vacation all next week, so if you reply to me, my response will be a bit delayed.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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e-receipt but no corresponding corporate card transaction exception