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Hi,
I have a few expenses from March where I am getting an exception that I cannot clear:
I have waited 5 months for the card transation to be available, obviously it's not going to get here. I can see that the charges did successfully go to my corporate card (AMEX) on the statement, and the vendor e-receipts are there. My company keeps sending me to AMEX to resolve, and AMEX keeps sending me back to my company.
Help?
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@jzwier has your company's card administrator checked to see if the transaction was hidden for some reason? This could be the issue. That's the first thing I would suggest.
Give that a go and let me know if the issue was resolved or not. There are some workarounds, but let's try this first.
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My company is incredibly unhelpful in terms of Concur support - I am not sure even our support number knows who our administrator is (we are a 300,000 person company). Any suggestions on how I can find out who the right person is? Maybe somewhere it is hidden in the system?
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@jzwier Wow! That's a large company. Unfortunately, there isn't a way to find the person.
If you can send me your company's full name, I can go in and see who has the Credit Card Admin permission and then send you some names.
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Thanks - I'm at Cognizant Technology Solutions. See if there is a US-based contact...
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@jzwier Can you provide me with your first and last name please? I need to confirm I have the correct Cognizant site.
Btw...I did training for Cognizant some years back. 🙂
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My full name is Jeff Zwier
The expense support team is telling me to delete the e-receipts for the transactions and that will let me submit. Is that even possible?
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@jzwier deleting e-receipts is possible, unless someone at your company turned this option off. I believe the default setting is to allow e-receipts to be deleted, so give it a try and let me know if it works.
BTW...I will be on vacation all next week, so if you reply to me, my response will be a bit delayed.