discrepancy between amount due employee

[ValEnnis]

When looking at the expense report icon on the home page, the amount submitted is one amount, and the amount due to the employee is another. All expenses are marked as out-of-pocket. When looking at the report totals, from the drop-down menu, the amount due to the employee is correct. The expense report is in the 'in accounting review' stage. Why is there a discrepancy?

[KevinD · Accepted solution]

@ValEnnis we haven't been told why this is happening, but our development team is aware of this and working on it.

[tstagliano]

Is there an ETA on why this will be resolved?  causing alot of complaints from our user who are trying to properly submit their expenses and are confused when the amounts are not adding up.  How we will be notified when this is corrected?

[LRhyner6354]

@KevinD - monitoring for a response.  We are experiencing the same issue described by @ValEnnis and nothing has been reported in Concur Open (Concur Open).

[KevinD]

@LRhyner6354 this isn't a Concur Open reportable issue. Concur Open is if there is a degradation in service. For example, users cannot create a report, cannot submit a report, cannot book a trip or cannot sign in. 

[rmvergara]

I am monitoring this thread as well since, our company is experiencing the same issue. For us it is occurring when there are the same expense types with the same amounts. This can occur when there are multiple nights at a hotel at the same rate. Is everyone else seeing that or do others have different examples? 

[rmvergara]

Is there a larger Concur Support ticket open that we can link a case to?