Showing results for 
Search instead for 
Did you mean: 
New Member - Level 1

corresponding card transaction NOT showing up to be matched in expense report (after 2+ months)

To whom it may concern, 

I purchased a plane ticket on JUL 24 and even though Concour expense report "found it" and added it to my report, including the e-receipt. The charge has not made it over from AMEX. IN fact, AMEX does not show it either. Can someone offer a suggestion on how to follow up?

Community Manager
Community Manager

@habel it sounds like maybe your company has what we call a ghost card where airfare is purchased on one designated company card rather than directly on your assigned AMEX card. I can't confirm this, however I'm sending you a private message with a name of someone at your company that may be able to help. Check the little envelope icon in the upper right corner of the screen here in a couple of minutes. 

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.