Solved: Wrongly assigned country cannot be changed

MTUser · ‎Jan 3, 2022

Hi

I have to receipts with wrong assigned countries. I want to change to the country where I used the receipts but the system does not store the changes.

What can I do?

KevinD · ‎Jan 6, 2022

@MTUser I tried it too and had the same result. Give this a try...delete the expense report and move the card transactions to the Ausgaben im Januar (01.01.2022) report. See if that will then let you pick the correct country.

Thank you,
Kevin
SAP Concur Community Manager
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KevinD · ‎Jan 4, 2022

@MTUser What countries should the two expenses be in? I can see your expense report and the two entries in question. So, you change the country, but when you save it doesn't keep the change you made?

Thank you,
Kevin
SAP Concur Community Manager
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MTUser · ‎Jan 6, 2022

Hi Kevin

Yes that's correct. I changed both entries to Switzerland but when I save my changes and refresh, the original country is shown again.

Do you know how I can resolve that?

KevinD · ‎Jan 6, 2022

@MTUser I tried it too and had the same result. Give this a try...delete the expense report and move the card transactions to the Ausgaben im Januar (01.01.2022) report. See if that will then let you pick the correct country.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

MTUser · ‎Jan 11, 2022

Hi Kevin

Thanks for the proposal. It worked for one of the entries. The second one is still not possible to change. I tried to delete the expense reports several times and added the expenses to the new reports without any success for the second failed entry. But at least it worked for one. So I decided to moving forward and send the expenses as they are.

Thanks for your support!