I have a problem submitting a report because the hotel charged me by mistake extra 10€.
The stay with the tax was of 93 € worth and they charged the credit card 103€.
When they realized the mistake they returned the 10€ with a separate transaction later that day.
The problem is I now have 2 transactions in my expense report i cannot justify. I cannot itemize the stay (the invoice is 93€) and I dont know how to proceed the 10€ return transaction
Can you help?
Solved! Go to Solution.
Here is how we handle since our credit cards are loaded to Concur and we are Company Billed/Company Paid. Since it is not possible to combine the two transactions here is what I tell my travelers.
1- Itemize the hotel bill for what was originally charged which includes the error. Add a comment on the error that it is refunded on a separate line.
2- For the credit use the same expense type that you used in the prior step for the error. Add a comment that the error occurred in the hotel itemization.
When everything is added together the amounts match your receipt.