Wrong Sort Code on Expenses

[mbhachu]

Hi Team,

I am very new to Concur and recently made a claim for my first expenses using the software. Its been a few weeks since my claim was approved but I didn't receive any funds in my account. I check my bank details and realised that I entered my sort code incorrectly by a digit. The claim status shows as paid, so I'm concerned if the payment has been made to somebody else's account. I have updated my sort code correctly and double check my account number. What should I do regarding my claim?

Any help would be most appreciated. 

[KevinD · Accepted solution]

@mbhachu I'm looking at your report and it was submitted, sent back, then resubmitted. I see the approval occurred on January 26th, so that's been just over a week. The status of the report I'm looking at says Sent for Payment, not Paid. 

I'd give it a few more days to see if the status updates from Sent for Payment to Paid. These two statuses are different in the system. 

[mbhachu]

Hi Kevin,

Thank you for your guidance and investigating this for me.

You have made me feel at ease, and will wait and see in the next few days. 

I be happy to provide an update on this feed, for others to use if it is raised in the future.

Many thanks

Manj Bhachu 🙂

[Yasemin25]

Dear Kevin,

I have the same issue like Mbhachu mentioned above. 

I have a Claim and it was approved my Line Manager. Since it has been 2 weeks now, I wanted to check the status in Concur and seen that the sort code is not correct. I have just corrected it. Could you please let me know when I can get the payment in my account? 

Thank you for your help in advance.

Regards

Yasemin