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Within the user's profile, there's a section called "Expense Preferences", where you can select several options related an expense transaction/report.
One of them is : send an email notification when an "expense report is submitted for approval" I think that option should be selected like a bulk instead of manually, so internally the approvers will be notified when a report is waiting to be approved and expedite the process.
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@SGWSAlcala this preference should be turned on by default for all approvers, so if someone isn't receiving the notification, it is because they turned it off.
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Correct! That is the way should work. Is easier to unselect for just a couple of people who doesn't want it than going to each of them and select it because it's needed.
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@SGWSAlcala Right, but when you first created all the user profiles, that option should have been selected already. Are you saying this option wasn't selected for all approvers?
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That was long time ago when they where created. Changes are done every month and now we need to revise them and make sure everyone has that selected. We have a really large amount of users and approvers.