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ljackson
Occasional Member - Level 3

Workflow Report

Hello

 

We have a custom approval workflow but we get a lot of complaints that it is taking a long time for reports to get approved.  Is there a report/dashboard that shows the average time a report takes at each approval step?  We are trying to find the bottle neck - Is it due to manager approval? Concur Audit? etc.

 

We would also like for it to include the first submit to capture how long it takes for a report to complete approval even if it was rejected.

6 REPLIES 6
Mjsorensen
Occasional Member - Level 2

In Intelligence- go to Standard reports> Expense Processing> Workflow Cycle Times. There are 3 options so you can look at just the processors or managers or a combined effort . However with the combined report you might have to do a few formulas in excel to get it split out easier.

Hope this helps!

Venkat
Routine Member - Level 1

Hi Mjsorensen,

 

Under Expense Processing, I coudnt see any report called Workflow Cycle. Do I need enable any other option to get this report.

 

Warm Regards

Venkat

 

 

Mjsorensen
Occasional Member - Level 2

 

These are all the reports i see under Expense processing- if you don't have it then you will need to talk to your Concur adminstator to get that report available i think.

workflow reports.JPG

ljackson
Occasional Member - Level 3

We started out with this report but it does not include Concur Audit Service's time as part of the workflow cycle.

KevinD
Community Manager
Community Manager

@Venkat Most likely you do not have our Business Intelligence reporting, but just Analysis. There are a lot more reports available in our Intelligence offering, so that is mostly likely the reason you don't see some reports. 

 

Kevin


Thank you,
Kevin Dorsey
SAP Concur Community Manager
On vacation July 26-August 8
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mab
Occasional Member - Level 3

I see them on the second page, not at the bottom as shown by another user.  Gotta watch those little blue arrows at the top.