Why is the amount requested of a claim report not the same as the total amount?

[laurenmotedolgy]

Hello,

I am looking through my claim report and there's a discrepancy between Total Amount and Amount Requested - I cannot figure this out, please help.

Lauren

[JessicaL · Accepted solution]

Hi Lauren,

I would recommend reaching out to your Concur Administrator. If you do not know who that is, I would start with your supervisor or finance. They should be able to connect you to the correct person. Below is copied from Concur's "Top 5 Most Common Issues..."

"Common reasons that you have not received an expected reimbursement or payment could be because the finance department hasn’t processed your report yet, they haven't closed out the payment batch or there could be an issue with your bank account. These are things SAP Concur cannot control or handle as the responsibility lies solely with your company and those at your company who administer SAP Concur solutions."

Best,

[JessicaL · Accepted solution]

Hi Lauren,

I would recommend reaching out to your Concur Administrator. If you do not know who that is, I would start with your supervisor or finance. They should be able to connect you to the correct person. Below is copied from Concur's "Top 5 Most Common Issues..."

"Common reasons that you have not received an expected reimbursement or payment could be because the finance department hasn’t processed your report yet, they haven't closed out the payment batch or there could be an issue with your bank account. These are things SAP Concur cannot control or handle as the responsibility lies solely with your company and those at your company who administer SAP Concur solutions."

Best,

[KevinD · Accepted solution]

@laurenmotedolgy the most common reason for this is you marked something as Personal. The amount of something marked Personal reduces the Request Amount. I looked at your expense reports but didn't see one with a discrepancy. Can you tell me the name of the report in question please? Once I see it I should be able to tell you why the difference in amounts. 

Oh, is this your report or were you doing a report for someone else?

[laurenmotedolgy]

thanks for the replies, and I found the issue!