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Hello. I'm an admin here and one of my employees tried forwarding a receipt confirmation for a flight on Southwest and it won't populate either through receipts@expenseit.com or receipts@concur.com. I also tried to forward that same receipt to my own account, and it didn't work, so he is correct.
I have read that if file sizes are too big, blah blah blah, but this seems ridiculous.
Is there anything I can do to get receipts@expenseit.com more consistent? Employee is not happy
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@acandy13 was the receipt from Southwest an attachment to an email or were the receipt details in the body of the email?
I'll await your reply.