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btrasamar
Occasional Member - Level 1

Why does it take so long for my credit card transactions to show up??

I wait WEEKS for credit card transactions to show up in Concur, yet I will get an email stating a new transaction has occurred.  What gives?

1 REPLY 1
KevinD
Community Manager
Community Manager

@btrasamar that's a good question. I went in to investigate your situation and what I found or didn't find, was that although I see you have corporate card transactions, the system isn't showing you assigned a card. I did a search on the last four digits of your card but the only account that appeared was for someone else. I'm really confused by this. Maybe see if someone that is an Expense Processor can provide some insight. 

 

If you go to your already paid expense reports, open one of them and select Report Details. Select Audit Trail from the list and look to see who changed the status from Approved & In Accounting Review to Approved. They might be able to see what is happening.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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