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New Member - Level 1

Why do items I add to my Expense Report disappear?

WHY do items I add to my Expense report disappear?  This happens to many people in my company as well!  We add either details in the comments section, attached a receipt to a charge or add an credit card statement to a report and then it DISAPPEARS!!!  Why does this happen? I am sick and tired of this happening!  Concur, FIX this issue once and for all please!

Community Manager
Community Manager

@llandi I went into your profile and started a new report, I added an expense with a comment and a receipt. I went out of your profile and then back in and my comment and receipt were still there. So, for me to better assist you, I would need to see what you are doing. I don't know if it will be possible for you, but can you somehow record what you are doing? 


I've been at SAP Concur over 13 years and I have yet to see things just disappear, so I would need to be able to see what is happening if possible. 

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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New Member - Level 1

This has happened to me many times as well, I specifically use the iPad and iPhone app.  It seems to occur more often when there are duplicate expenses.  For example, I just had two hotel room Amex expenses on my account, when I added a receipt to one, the second Amex charge was no longer there.  Just disappeared. I have had this happen before and eventually show back up again, but refreshing things doesn’t seem  to help at the moment.