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NMP
Occasional Member - Level 1

Where did my emailed receipts go?

I use a third party app to scan my receipts via iphone  and then email them to receipts@concur.com.  There they go to a   que  waiting to get added to an expense of my choosing.  As of today they are no longer there in my que.   Also, with the new Expense it feature what do I do if the wrong receipt is tagged to the expense.  There is no way to delete the receipt if the wrong one is attached.  

1 REPLY 1
KevinD
Community Manager
Community Manager

@NMP if an ExpenseIt item gets matched to the incorrect card transaction, you should be able to unmatch them if the item in question is still showing in the Available Expenses. What you do is select the Payment Type for the entry. This should bring up a window where you can Separate the two items.

 

The images will now go into your Available Expenses rather than your Available Receipts.


Thank you,
Kevin
SAP Concur Community Manager
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