My organization is considering adding Concur Essential Care to our Concur Expense - Professional subscription. Where can I find an explanation of the services and features for Concur Essential Care?
Questions I would like to answer after getting more information about Essential Care:
- What is different about Essential Care as compared to submitting a Case to Concur Support and asking a question?
- If my organization rarely makes configuration changes over the last four years, what is the benefit of Essential Care?
- What does the Concur Consultant do?
- What level of guidance is provided on configuration requests?
- Does guidance include documentation?
- Is there documented analysis of prospective configurations?
- Is it a phone call to answer questions?
- What does feature adoption recommendation mean?
- Is that an automated email recommending we purchase a new service offering?
The only information I've been able to find about the benefits of Essential Care is a very basic breakdown of the different Expertise and Care offerings:
- Concur Essential Care
- Access to one or more consultants
- Guidance for configuration requests
- Feature adoption recommendations
- Review solution updates in Release Note webinar
- Concur Advanced Care
- Designated Consultant
- Regularly scheduled calls
- Annual remote interactive site workshop
- Action plan, scorecard, and issue log
- Release notes consultation
- Includes all Essential Care features
- Concur Select Care
- Designated Select Care Manager
- Quarterly Service Review
- Assist with all Core Products
- Enhanced contractual service level agreements
- 24x7 VIP Crisis Support
- Annual interactive site workshop
- Job monitoring
- Product Road Map Reviews
- Includes all Essential Care features
Any information towards helping me answer my questions above is greatly appreciated.
Thanks!
