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Occasional Member - Level 1

WFH Office Equipment Reimbursement

Hi, my WFH Office Equipment reimbursement (Report ID D694A3C3F8EE43778D8A) has been approved on 01 Aug 21 and status shown as paid by company. However, I have not received any payment in my bank account. Can you please assist? Thanks

Frequent Member - Level 1

In this case, you would need to reach out to your company's Concur Administrator to have them assist you. There may be an error in your report (wrong payment type chosen?) or perhaps a long cycle time between approval and payment. 

If you do not know who your company's Concur Administrator(s) is, I would recommend looking at the Company Notes section of the Concur homepage, reaching out to your supervisor, IT or Finance. They should be able to let you know who to contact about this issue. 


Travel and Expense System Administrator
Super User
Super User

You can look at the details tab on your report and select report payments.  It will show the amount and date of the payment.  Then check your bank statement.  If not there, check with your Concur admin to see if there was a return due to a bad account number.

Nancy Murray