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crhansen
Occasional Member - Level 1

View a Deleted Expense Claim

I believe I know the answer to this, but it's worth asking. 
Is there a way to view an expense claim after it has been deleted. I have never found a way, but today I pulled a report in Reporting-->Intelligence on the status "Sent Back to Employee" and the claim that was rejected, then deleted by the user shows on the report. I have not been able to view the actual claim though. Is this just a lost cause or does someone have a secret to viewing them?

Thank you all in advance!

2 Solutions
Solution
KevinD
Community Manager
Community Manager

@crhansen deleted claims cannot be viewed. Once deleted, they are expunged from the database.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Solution
KevinD
Community Manager
Community Manager

@Kevpat yes. Submitted reports is what counts toward your volume. So, if an employee submits a report, but then deletes, I believe that still counts toward the volume.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

5 REPLIES 5
Solution
KevinD
Community Manager
Community Manager

@crhansen deleted claims cannot be viewed. Once deleted, they are expunged from the database.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
Kevpat
Occasional Member - Level 2

@KevinD - If a claim is deleted, prior to approval from the processor, would this still count towards the volumes/licenses?

 

Thanks!

Solution
KevinD
Community Manager
Community Manager

@Kevpat yes. Submitted reports is what counts toward your volume. So, if an employee submits a report, but then deletes, I believe that still counts toward the volume.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
crhansen
Occasional Member - Level 1

Thank you @KevinD. I was afraid that would be the answer, but when I saw the information for the deleted claim show on the report, I thought perhaps there was a solution I was unaware of. Thank you for confirming that it is not possible.

jashmore5
Occasional Member - Level 1

How do I start an expense report claim?