User's Expense Report not going to Approver

[mbusch92]

A user completed a expense report but did not have a approver assigned to their profile. Now that a approver has been assigned to the user the expense report still can not be submitted to the new approver. Can this be solved without the user re-doing their expense report?

[KevinD]

@mbusch92 Hello there. The first thing I would have the user try is logout of SAP Concur, then log back in and try to submit the report. If that doesn't work, they may have to delete the report and start over. When you submit a report or try to submit a report, it technically starts it on a workflow. That workflow gets saved to the report, so it might be remembering that the report did not have an assigned approver upon first submission.

Have them try the logout and log back in first and see if that resolves the issue.