User having issues adding attendees to an expense

[JigneshK]

Hi,

Reaching out as user having issues adding attendees to an expense report. he attempt to add an additional attendee, it allows him to save the individual, but then reverts back to only 1 attendee. 

This issue faced for the expense types HCP lunch/breakfast/dinner.

User is aware about the process how to add attendees.

I would appreciate your help on this.

Thanks!

[KevinD]

@JigneshK was the attendee he was trying to add an HCP or another type of attendee?

[JigneshK]

Hi@KevinD, 

User was trying to add Business Guest attendee type. in earlier expense report user added attendees successfully with same expense type.

[KevinD]

@JigneshK in the earlier expense report was the attendee type also Business Guest or some other type of attendee?

[JigneshK]

Hi Kevin, 

Yes, attendee type was business guest in the earlier expense report. 

FYI.. All the attendee types are active for the expenses under parent category 'Customer/HCP Interaction'. 

[KevinD]

@JigneshK okay, a couple of things:

1. What is the name of the user reporting the problem?

2. Why is the user adding an HCP expense, but not adding an HCP attendee? Shouldn't an HCP expense have HCP attendees?

[JigneshK]

Hi Kevin,

User name is Melissa Enders.

For HCP, all the attendee type is active, so use can add business guest as well here.

Expense report is from August, is this causing the issue?

Thanks for your feedback!

[KevinD]

@JigneshK It looks like there were a few changes to the Attendee forms that occurred after the date of the expense in question. That might be causing the issue. I can't say for sure though. I would have her try one of two things:

1. Move all the expenses from the August report to the September report and see if the issue is still there for the expense.

or 

2. Delete the report and create a new one, add all the expenses from the August report to the new report and see if the issue persists. 

Let me know what happens. 

[JigneshK]

Hi Kevin,

Thanks you for your feedback!

I'll check this  and let you know for the same.

Thanks again!

[JigneshK · Accepted solution]

Hi Kevin,

Yes, there were changes happened in Product ID list recently in the expense type which was causing the issue. As this is an older report, She need to change the product ID and select the new one from the list. 

Thanks for your all support!